There are several ways that an agent can set up unattended access, as follows: Note: Access to the Unattended Support feature (including those described here) is dependent upon your user group settings or your individual user settings, which are set by your administrator. See Start Unattended Support Sessions for more information about connecting to unattended devices.
With security in mind, unattended access cannot be set up without permission from your customer.Īnnouncement: If you are setting up unattended support on a Mac, please be sure that the Mac user account name does not contain a space or the installation will fail.
By setting up unattended access, the GoToAssist Customer desktop application will be downloaded on the customer's computer, and the computer will be listed in the Inventory and on the Dashboard and Devices pages. Computers that have unattended access set up are known as unattended support computers. Setting up unattended access on a customer's computer or server allows you to access their computer when the customer is not sitting in front of it, enabling you to provide unattended technical support at any time.
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